For the past four years I have worked at RadioShack as a
retail associate, where my responsibilities consisted of interacting with
customers while recommending products, merchandising, along with selling mobile
phones. The best part of my job was
learning about the latest technologies before it is on the market. The downside
was the constant pressure to sell, while being threatened to get fired if
expectations were not met. Although, it can be interesting to meet people from
different walks of life in a retail environment, it could difficult dealing
with incorrigible personalities who are under the impression that “customers
are always right.” When I first started working at RadioShack I had very little
knowledge about the products they sold, but I forced myself to learn quickly on
the spot with the resources that were given to me (internet). It is vital to
listen to what people are communicating to you because one simple mistake can
lead to the loss of hundreds of dollars. My team members and I made sure to
keep a positive disposition when it came to wacky customers or a
computer error. I believe my persona has
allowed me to stay calm and think fast when an unexpected problem occurs. These
are just some of the skills that I have acquired in sales that I believe will
be useful in my internship.
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